Admin Assistant Job
Description
The Customer Support Executive is responsible for providing effective
and courteous support to customers in relation to their Thomson Reuters'
product or service. This includes active focus on enquiry resolution, a
positive customer focused attitude at all times and ensuring that all
the necessary action is taken to resolve a customer's enquiry.
- Respond to customers' enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
- Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).
- Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
- Manage the resolution process for customers relating to data and applications for a particular product/s.
- Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
- Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
- Recognise and escalate recurring problems, inferior processes or outdated procedures.
- Accept additional projects or areas of responsibility that will improve the team's performance.
Qualifications
- Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Economics, Finance/Accountancy/Banking or equivalent.
- At least 2 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Mckinley Hill,Taguig City.
- Preferably 1-4 Yrs Experienced Employees specializing in Finance - Corporate Finance/Investment/Merchant Banking or equivalent.
- Full-Time positions available.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Customer Service & Support
Primary Location: Philippines-Manila-PHL-Taguig-World Square
Organization: F&R CESM HelpDesk&Cus Tech Svc
Schedule: Full-time
Job Type: Standard
Travel: No
- Respond to customers' enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
- Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).
- Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
- Manage the resolution process for customers relating to data and applications for a particular product/s.
- Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
- Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
- Recognise and escalate recurring problems, inferior processes or outdated procedures.
- Accept additional projects or areas of responsibility that will improve the team's performance.
Qualifications
- Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Economics, Finance/Accountancy/Banking or equivalent.
- At least 2 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Mckinley Hill,Taguig City.
- Preferably 1-4 Yrs Experienced Employees specializing in Finance - Corporate Finance/Investment/Merchant Banking or equivalent.
- Full-Time positions available.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Customer Service & Support
Primary Location: Philippines-Manila-PHL-Taguig-World Square
Organization: F&R CESM HelpDesk&Cus Tech Svc
Schedule: Full-time
Job Type: Standard
Travel: No
Job Segments: Corporate Finance, CRM, Customer Service, Engineer, Engineering, ERP, Finance, Help Desk, Information Technology, Relationship Manager, Sales, Sales Engineer, Siebel, Technology
SOURCE : http://thomsonreuters.com/
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