Automobile Engineer Job

Service Manager

Responsibilities:

 

Based in Doha, Qatar, you shall report to the After Sales Manager and is responsible for organising service activities to satisfy customers and enhance customer relations to ensure the department’s efficient and profitable operation. You shall organize the service department and in particular, control resources and utilize assets at a level commensurate with profit targets. You shall maximize departmental profitability through the effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value added products and services, creating an environment where the department and its staff develop and excel.

 

As After Sales Manager, you shall ensure that the Aftersales Department achieves target objectives by on-going (period by period) examination of accounts, daily and weekly operating controls, system information, industry reports and public domain information and manufacturer’s composite figures (monthly). You must ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected, instigate actions and strategies to bring about necessary improvements. You must ensure that all administrative and clerical functions within the Aftersales Departments are carried out in accordance with dealership policies. Such functions will include (but are limited to) Parts special order systems, warranty claims, parts ordering and returns, customer follow-up, workshop loading, estimating, invoicing, daily operating controls and compliance with consumer laws and franchise standards.

 

You shall ensure accurate recording of parts and service times, job costing and invoicing in the Service Department, and ensure premises, tools, equipment and other dealership assets are controlled and used effectively to complete customer repairs within time expectations. You shall seek to improve all aspects of quality and minimise customer complaints, dissatisfaction and defection. You must investigate and resolve customer complaints keep records of these together with customer congratulation for present and future use. In essence, you shall provide all customers with exceptional level of service which will achieve the highest level of customer satisfaction, retention and loyalty.

Requirements:

 

The ideal candidate must have at least 10 years of experience in the automotive industry with strong automotive industry knowledge and brand knowledge. You must have a Master degree in Mechanical Engineering from a renowned university with PMP certification. A self-driven and result oriented person, you must be able to converse in Arabic, English and French. You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.

 

SOURCE: http://job-search.jobstreet.co.in